How fast can you get to me?
Most calls placed before 3 PM get same-day service. If it's a business outage, say so when you call and it moves to the front of the line.
What does it cost?
The phone consultation is free. Once we know what the problem is, you get a flat quote before any work starts — no hourly meter running while we figure it out.
Do you come to me, or do I drop equipment off?
We come to you. Many issues can also be solved remotely the same hour, which is faster and cheaper for both of us — we'll tell you which one your problem needs.
Do you work with businesses as well as homes?
Both. Home Wi-Fi and family computers on one side, small-business networks, workstations and websites on the other.
My computer has irreplaceable files on it. Can you recover them?
Often, yes. Stop using the device immediately and call — continuing to use a failing drive is what turns a recoverable problem into an unrecoverable one.
Can you cover our office ongoing, not just one-off calls?
Yes. Monthly support plans cover priority response, monitored backups, patching and a quarterly on-site check. They're optional and cancellable — plenty of businesses just call us when something breaks.
Do I have to sign a contract?
No. Call when you need us. If you'd rather have ongoing coverage for a business, we can set that up, but nothing is required.